/PROCESS
HOW WE WORK.
SAME RHYTHM, EVERY ENGAGEMENT.
Five steps from discovery to launch and beyond. Same cadence whether it's a $500 pilot or a $25k SaaS build. Predictable, transparent, and biased toward shipping over slide decks.
/01
"DISCOVER"
Start with the problem, users, and current workflow.
The discovery call establishes what is happening today, who the product serves, what must change, and which constraints matter. That context determines whether the next step is a custom build, an integration, or an existing platform.
DELIVERABLES
- 30-minute discovery call
- Problem and workflow review
- Written next-step summary
/02
"SCOPE & QUOTE"
Define the deliverables, timeline, and project price.
The written scope describes the first release, project milestones, assumptions, exclusions, responsibilities, and fixed price.
DELIVERABLES
- 1-page scope doc
- Fixed-price quote
- Timeline with milestones
- Explicit out-of-scope list
/03
"BUILD"
Review working software throughout the build.
Regular demos make progress visible and surface decisions while changes are still manageable. Small refinements stay in the normal review cycle; material scope changes are documented and quoted separately.
DELIVERABLES
- Weekly Friday demos via Loom or live
- Direct Slack/email access to the developer
- Code shipped to your repo every week
- Real working software on your staging URL
/04
"SHIP & SUPPORT"
Deploy, document, and transfer access.
The product is deployed to your accounts. Source code, repository access, system documentation, and walkthroughs are included in the handoff.
DELIVERABLES
- Production deployment to your accounts
- Code transferred to your GitHub
- Documentation + Loom walkthroughs
- 30 days of email support included
/05
"OPTIMIZE"
Choose the support level the product needs.
Post-launch support can cover maintenance, monitoring, and continued feature work. A complete handoff is also available for teams managing the product internally.
DELIVERABLES
- Optional Maintain / Grow / Scale retainer plans
- Monthly health reports if on a retainer
- Quarterly strategy calls if on Scale
- Or a clean handoff with no further obligation
/OPERATING PRINCIPLES
DEFINED PRICING
The scope records the project price, assumptions, exclusions, and how changes are handled.
WORKING DEMOS
Review the product throughout the build instead of waiting until the end.
CLEAR OWNERSHIP
Code, repositories, deployments, and documentation are transferred to your accounts.
DIRECT ACCESS
Work directly with the person responsible for the build.
APPROPRIATE SCOPE
The proposed first release is sized around the problem, timeline, and available budget.
READY TO START STEP 1?
30-minute discovery call. We figure out what you actually need. Free, no commitment.