SERVICE
AI CUSTOMER SUPPORT
GROUNDED ANSWERS. CLEAR HANDOFF.
Handle common support requests across the channels your customers already use, with documented escalation rules for account-specific or sensitive cases.
3-5wk
TYPICAL TIMELINE
$5k–$15k
TYPICAL BUILD
Fixed
PRICING
BYOK
API COSTS DIRECT
Anchor range. Final price reflects channel count, integration complexity, and ticket volume. Provider costs paid direct.
WHAT'S INCLUDED
OMNICHANNEL
Email, web chat, social DMs, voice. Single context shared across channels, so customers don't repeat themselves.
RAG-GROUNDED ANSWERS
Pulls from your docs, KB, FAQs, and past tickets. Cites sources so you can verify what the agent told a customer.
SMART HANDOFF
Sentiment + complexity routing to humans. Detects frustration, ambiguity, and account-specific issues. Doesn't pretend.
TICKET DEFLECTION
Forms, refunds, status checks, password resets done in-channel without ever opening a ticket. Tickets only when needed.
MULTILINGUAL
Auto-detect + respond in 12+ languages. Falls back to translation hand-off when fluency matters.
WEEKLY KB UPDATES
Surfaces the questions humans answered last week so your KB grows where it actually needs to.
TECH STACK
WHAT WE WON'T DO
- Claim a resolution rate before reviewing your ticket mix and knowledge base.
- Hide that a customer is interacting with an automated system.
- Use customer data without an approved privacy and retention policy.
DESIGN A SUPPORT WORKFLOW AROUND YOUR REAL TICKETS
Free 30-minute discovery call. We'll scope your project, give you a fixed quote, and map the fastest path to launch.
BOOK A FREE CALL